Frequently Asked Questions
- How long will it take to produce my order? Timber Designs has a standard production time of 4 to 6 weeks except during high volume seasons where production may take up to 8 weeks.
- How long will it take to ship my order? Your order ships as soon as it has been produced. Once produced, we can ship via LTL (3 to 7 business days), Individually Contracted Blanket Wrapper (1 to 2 weeks), or HomeDirect (about 4 weeks).
- Can I add more pieces to my order once it has been placed? Until your order goes into production, you may continue to add additional pieces. If you want to know if we can add more pieces to your order, please call us at 1-800-249-5905.
- Can I do a rush order? If we have room in our next production, we can add rush orders to the following production for an additional 20% fee. Your rushed order will be crafted in the next production.
- Are your pieces solid aspen? Our aspen beds are completely made of aspen logs. Our aspen case goods (chests, dressers, etc.) use a pine case with aspen detailing. We also use a birch top with aspen trim on all of our desks, tables, and case goods. We use birch tops and pine cases because they are less prone to splitting.
- How do you finish your pieces? All of our aspen and barnwood furniture pieces are finished with a low sheen pre-catalyzed lacquer which protects the wood and doesn't require any refinishing.
- Are your furniture pieces smooth? All of our aspen furniture is hand-peeled and sanded, ensuring a smooth finished piece. We sand the barnwood pieces as little as possible to retain the rustic character, but enough to take care of any areas that might cause splinters or snags. The pre-catalyzed lacquer also helps to smooth out each finished product.
- Can your furniture be used outdoors? Our furniture is designed for indoor use only and we cannot be responsible for any issues that may arise from their outdoor use. Aspen wood does not have the natural outdoor resistant properties of other woods such as cedar.
- Do your beds come with hardware for assembly and are slats included? Our beds include all hardware necessary for assembly. To attach rails to the head and footboards, simply place the L-Bracket of the rail on the installed bolts on the head and footboard, then use the included nuts to secure the rail in place. Slats are included with all of our beds. For king beds, we also include 2x4 supports that should be cut to the correct size to support the middle of each slat.
- Will you drop-ship? At this time we do offer drop-shipping for no additional fee. Drop-shipped orders must be placed with a credit card. We will charge the shipping costs to your credit card when the order ships.
- How do you package the furniture for shipping? For LTL shipping, we place the furniture on one or more palettes. Each palette is surrounded by bubble and cardboard packaging. Shipments using blanket wrapping are carefully padded with blankets and other materials.
- Can I have a net 30 account? We currently do not offer net 15 or net 30 accounts. All orders are COD or can be charged to a credit card.
- Can I get a CD with pictures on it? Catalog? To request a catalog, feel free to call us at 1-800-249-5905 and we will be happy to make sure you get one. CDs with product pictures will be available soon. Please call if you would like to request one.
- How can I get a quote on a custom piece? For all custom pieces, call us for a specific quote. For minor variations, expect a 15% custom fee.
Aspen Furniture
Barnwood Furniture
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